Personalized Christmas Garden Flag - Gold Pot Holiday Tree

We work hard to get your order shipped in full! Personalized items have a longer production time and may delay the fulfillment of other items in your order. Please refer to the shipping timeframe listed on each product page. Once your item(s) have shipped, you’ll receive a confirmation email with tracking. Orders ship Monday–Friday, and some items may ship separately.

Most orders ship within 3–6 business days, with shipping via USPS or DHL as our standard method.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, unwashed, with original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at customersupport@thenavyknot.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping costs are the responsibility of the customer.

You can always contact us for any return question at customersupport@thenavyknot.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. All claims for defective, damaged, or incorrect items must be submitted within 7 days of delivery.

Exceptions / Non-Returnable Items

Personalized and custom products are not eligible for return. If you’re unsure whether your item qualifies, please reach out before purchasing.

If you’re unsure whether your item is eligible for return, please reach out before purchasing.